Returns and Exchanges Policy
At DUCATI HOME AUTOMATION, we want you to be completely satisfied with your smart home solutions; therefore, we offer a 30-day return window for all unused and original-packaged products. Please ensure all components and manuals are included to qualify for a full refund to your original payment method.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the automation hardware in its original retail box, ensuring all mounting kits and cables are securely protected for transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location, keeping the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the condition of the returned unit, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing