Frequently Asked Questions
Everything you need to know about DUCATI HOME AUTOMATION systems and services.
Are Ducati Home Automation systems compatible with smartphone control?
Yes, our latest generation of gate openers and garage door operators can be integrated with our dedicated app, allowing you to manage your home access remotely via your smartphone.
What is the standard shipping timeframe for international orders?
We ship worldwide directly from our facility in Italy. Standard international shipping typically takes between 5 to 10 business days, depending on the destination country and customs processing.
Do your products come with a manufacturer warranty?
Every DUCATI HOME AUTOMATION product is covered by a 2-year limited warranty. This covers any manufacturing defects or electronic malfunctions under normal usage conditions.
Can I install the automation kits myself or do I need a professional?
Our products are designed with 'DIY' philosophy in mind. Each kit includes a comprehensive manual and all necessary mounting hardware. However, if you are uncomfortable with electrical wiring, we recommend consulting a local certified electrician.
What is your return policy if the product is not compatible with my gate?
We offer a 30-day return policy. If the product is unused and in its original packaging, you can return it for a full refund. We recommend checking our 'Compatibility Guide' or contacting support before purchasing.
What happens to my automated gate during a power outage?
All DUCATI systems feature a manual release mechanism with a personalized key, allowing you to open the gate manually. Additionally, many of our models are compatible with optional backup battery kits or solar power supplies.